Many of you may have seen our new menu launched last week. Although our popular items are still available, many of our new items are either vegan or vegetarian. However all our selections of burgers, tuna sandwiches, turkey chili and more are integral segments of our menu. I'd like to clarify our intents and philosophies on our food items and categories in the restaurant.
Mäni's offers a wide variety of healthier foods made from fresh and wholesome ingredients. Some of our meal components are organic. Some are vegetarian. Some are vegan. Some are low fat. Some items traditionally using beef or pork are made Mäni's style with turkey or chicken, like our turkey bacon, turkey burgers, or our club sandwich made with chicken and turkey bacon. Some are low carb. All are delicious. And all items that come forward from one seasonal menu to the next are items that you, our guests, have made popular.
Later today we'll also publish our new soup schedule. Here again these are items that you've seen before and we have them because you made them popular. We want to hear from you about what you think of our food and service. Sure, everyone loves compliments, and we'd like constructive feedback too, if you wouldn't mind telling us.
Just today Carl and I talked to a customer at the counter for quite awhile. We'll call her Ms. N. Ms. N. has been a guest for years. She loves our products, but was quite annoyed that the serving sizes of our cakes seemed to have shrunk over time. The issue was that our cakes are supposed to be divided into 8 equal slices, and it seems that's not always the case. And since the price increased awhile back, it was understandable that the size shouldn't have become smaller.
We almost lost a wonderful patron. But fortunately she was able to let us know what was wrong so we could rectify that issue. Now Ms. N. left happy and Carl and I are even more satisfied knowing we solved a situation that could have become a loss for her and us!
So please, let us know if we mess up. I know we do sometimes; we're certainly not perfect and we want to make things right for YOU!
Thanks for listening.
Larry
By the way....
Here are some faces at Mäni's on Fairfax, with whom you can discuss any issue:
Jose our chef in the kitchen,
with our lead cook, Julio
Carl, Operations, Customer Service and Staff Development
Sergio, Retail Team Leader
Paul, Asst. Retail Team Leader and Trainer
Comments